IELTS complaint letter about TV

IELTS Letter 10

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You bought a TV a week ago but when you got home you discovered it did not work properly. You called customer service to report the problem but you have not yet received any help.

Write a letter to the company and in your letter

  • introduce yourself
  • explain the problem
  • and state what action you would like from the company

Write at least 150 words.

You do NOT need to write any addresses.

Begin your letter as follows:

Dear Sir or Madam,

Answer:

Dear sir or madam,

My name is Amit Shah and I am one of your frequent customers. I am writing this letter to report the faulty TV that I purchased from your company on Tuesday last week.

On Tuesday, 12 June, I visited your store following a recommendation from friends to buy a Samsung LED TV which has the code 40L657B40. On purchasing this TV, I was assured that this was the latest model and the best buy. However, after installation of the TV in home, I discovered that not only the remote control is unreliable but also the quality of the picture is quite blurry. I immediately called your customer Service Department which assured me of the replacement with a new TV within 2 days. I am disappointed to state that neither replacement nor repair has been undertaken by your people. Worst! the communication since then from our side is not even being properly responded.

I am exceedingly displeased with both the quality of the product I purchased from your company as well as the poor service I have received since. I hope this problem will be resolved promptly. I expect to receive a replacement TV or have my current TV repair but only if it could be fixed within a day.

I look forward to hearing back from you immediately. Thanking you for your attention.

Yours faithfully,

Amit Shah

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